Everyone who is passionate about innovations wants to make the world a better place. That is exactly what we are doing at Omnidex. While developing innovative fintech products where traditional finance and blockchain technology meet, we are building a gate that opens multiple opportunities for both — users and businesses.

So far, our core products have already won users’ hearts in over 187 countries and have the respect of industry-leading companies, like NEAR Protocol, OKX, Wirex, Matters Labs, Velas, WhiteBIT, and others.

We are an international team of young and ambitious professionals united by a passion for innovations and belief in the decentralized world. Now, we are looking for a Head of Account Management who will strengthen our team and contribute to the success of our products and the bright future of Web3.

We’re looking for a Head of Account Management to join our teamFocus on the iGaming industry

Who are we looking for:

• Fluent English & Russian
• 3+ years of experience in B2B account management (experience in iGaming or Payments at Head/Senior Manager level is a must, experience in sales is a strong advantage)
• Proven successful leadership experience, managing a team of at least 2 people
• Deep understanding of the B2B model and client lifecycle
• Experience working with PSPs and platform providers
• Strong industry network in the iGaming vertical
• Previous participation in international conferences (e.g. SiGMA, iGB, ICE, etc.)
• Ability to work cross-functionally with legal, finance, compliance, and operations teams
• Strong leadership and people management skills
• Analytical mindset and data-driven decision-making approach
• High level of autonomy, responsibility, and organizational skills
• Strong negotiation and relationship-building abilities
• Process-oriented, yet flexible and result-driven, with the ability to build from scratch

The key responsibilities for this role include:

• Building and improving business processes within the account management team, as well as aligning operations with other departments
• Creating a clear team structure, defining roles and responsibilities, and developing internal workflows and documentation
• Setting department goals and KPIs together with the CEO, and ensuring alignment with the company’s strategic vision
• Leading client communication — maintaining long-term relationships, ensuring client satisfaction, handling upsale/cross-sale initiatives
• Analyzing client performance and traffic volumes, identifying opportunities to grow client accounts, and resolving underperformance issues
• Monitoring key metrics and implementing data-driven improvements to boost account activity and revenue
• Reporting regularly to the executive team on department performance, team progress, and strategic initiatives
• Hiring, training, and mentoring the sales/account team as the company scales
• Representing the company at industry events and conferences

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